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thankQ Help

Navigation: MAILING > MAILING CAMPAIGN

Create Searches

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Saved thankQ searches are dynamic so they are always current at the time of running.

The Mail Manager will automatically remove any contacts that have the following but the searches can exclude these so they do not attempt to load.

No Address

Have Do Not Mail ticked on their record

Have Unsubscribed to a particular Mailing Preference

Are in the same household (if Apply Households selected in mailing)

When creating searches for a campaign that are going to be segmented the searches should not overlap into each other.

Segment

Description

Segment A – Current Donors

Last Donated 0 to 24 months ago

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Segment B – Lapsed Donors

Last Donated 25 to 36 months ago

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Segment C – Very Lapsed

Last donated 37 to 72 months ago

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Segment E – Prospects

Never Donated

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Also note that past Mailings, Searches, Groups etc can be excluded from any mailings either from the search or in the mailing itself.