thankQ Help

The purpose of the Enquiry Register Module is to log requests, assign them and manage them until resolved.

When a new Enquiry is created thankQ will look to see if the contact already exists in the system. If the contact does not exist a contact record will be created.

Categories can be selected which have a list of the types of information people request.

The enquiry can be assigned to a person in the organisation who will be responsible in looking after this contact’s request.

Topics, Information and Resources can be added and any communications such as Notes, Phone Calls, Letters and Emails can be recorded against the enquiry.

Once the enquiry has been resolved the result can be recorded.