thankQ Help

1.Go to https://login.securepay.com.au

2.Enter your Merchant ID, User Name and Password in the fields provided, ensure that the Merchant radio button is selected, then click Log in.

Once you log in, the following screen will appear.

3.Use the batch report to check the transactions by referring to the amount and date & time columns in the Recent Transactions table.

4.Click the Search button on the left menu if the payment is not in the Recent Transactions list.  

A Transactions search form will open.

5.Use the date searching functionality to select the relevant date range.  

6.Select Summary to view totals only.

7.Select Search to individual transactions.

8.Click on a transaction to display the information. The card authority code is in the Bank Trans ID field.

9.Select the Export to Excel button from the search results screen to view the card authority code for a number of transactions (for example to reconcile against a thankQ batch report).

The report will open in Excel.  Refer to the Bank Transaction ID column to view the card authority codes.